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Your Questions & Answered
Get quick answers to all your inquiries about our products, shipping, returns, and more. We’re here to make your shopping experience with LightsStory as smooth as possible!
General Information
Who is LightsStory?erlighWho is Vakkerlight?t?
Lightsstory is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.
Where is LightsStory based & manufactured?
LightsStory products are produced by high-quality Lamps manufacturers around the world and undergo strict quality checks before being shipped to customers.
Ordering and Payment
How can I place an order?
Placing an order on LightsStory is simple and secure. Just follow these steps:
- Browse through our collections and select the item(s) you want.
- Add the product(s) to your cart.
- Proceed to checkout, where you will enter your shipping details and choose your payment method.
- Confirm your order and wait for the confirmation email with tracking details.
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
All transactions are securely processed to ensure your safety and privacy.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it.
Please contact our customer service team at by email:support@lightssttory.com as soon as possible.
After 24 hours, your order may already be processed, and changes may not be possible.
Shipping and Delivery
Where do you ship to?
We offer worldwide but only for United States and Canada Customers ,they can enjoy FREE Shipping for any order. Other countries please contact us to check more.Thanks.
How long does shipping take?
FREE shipping for any order.
Delivery typically 2-4 weeks; fastest within 7-10 working days.
Shipping time with those couriers like China Post Airline, EMS, UPS, FedEx, DHL. (Door to door You do not need to pay import duties).
If I order multiple items, will they be shipped together?
Typically, depending on stock and warehouse location, items in your order may be shipped separately.
Product Information
Is all lighting are compatible in US & Canada?
All lighting is compatible with US Lighting. We have CE & ROHS certificate.
Are the products easy to install?
Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.
Do your products come with a warranty?
Yes, all LightsStory products come with1-year warranty on all products covering defects in material and workmanship under normal use. Please note that this warranty does not cover damage due to improper installation, misuse, or accidents.
What materials are your products made of?
Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.
Customization and Bulk Orders
Can I request a custom design?
Yes, LightsStory offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.ixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.
Do you offer discounts for bulk or trade orders?
Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: support@lightsstory.com.
Stay Connected with LightsStory
For any further questions not covered here, feel free to reach out to our customer support team by Email: support@lightsstory.com. We’re here to help!